{"id":5425,"date":"2020-11-15T19:14:31","date_gmt":"2020-11-15T23:14:31","guid":{"rendered":"https:\/\/cteksports.com\/faq\/"},"modified":"2021-06-26T16:58:07","modified_gmt":"2021-06-26T20:58:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/cteksports.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat\u00a0is\u00a0the\u00a0product\u00a0warranty?\u00a0<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

CTEK soles are warranty 3 months against delaminating or cover peeling. In this case, a new pair will be shipped to you free of charge after verifications from us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the return or refund policy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
No return and refund will be accepted in the\u00a0event of an error in the choice of sole model on your part. Returns will be possible only to repair an insole within 3 months due to a manufacturing error on our part. This error will have to be validated by us before it returns. We apply the policies of the consumer law for purchases made over the Internet.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I adjust my insoles in my shoes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
It’s very easy to fit your CTEK soles into your shoes. See the tutorial on the website in the section how adjusting my insoles?<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it normal to feel uncomfortable the first time I wear my insoles? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Some people who have never worn custom insoles may experience mild discomfort in the arch. Normally, this discomfort is transient. After a few hours of using this discomfort will disappear. It is also recommended to adjust your shoelaces on the front part of your shoes to free up some space. The materials used will take the shape of your foot with your body heat. This process takes a few days to be optimal and gives you a better feeling of comfort after a period of use.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I speak with a counsellor? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
An advisor can help you on request in choosing your insoles or using them. Please email us to organize a phone appointment together. <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI've already bought a pair; how I can buy a 2nd pair without redoing the whole process?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
You can order a second pair without making the whole photo process to going to your account.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the delivery time after my order is placed on your site? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
We send the insoles to the address you provided within a maximum of 10 business days with tracking.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I be sure of the size of the sole that will be delivered to me?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
You are responsible to sending us the photos of your feet as stated on the website, order section. You must give us the size of your shoes in which you will wear these insoles. With all the information\u2019s, we will make a pair of custom insoles that will match your feet. However, as the size of your shoe manufacturer may differ from company to company, we will always add a few millimeters to the front of your insoles, to ensure that the fit will have the option to remove more or less material for a perfect fit depending on your shoe type.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I put my soles in all types of shoes or boots? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
You can put them in all types of shoes or boots, however as some shoes or boots do not all have the same interior shape, it may be that the fit you made previously in a narrow shoe is not suitable then for example for a ski boot. It is best to buy insoles for each type of shoe with a different shape.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I choose the type of insoles for my feet? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
The choice of type of soles depends on two criteria: in the order section of the site you will find the explanations for each type of sole. \n\n1-Your weight \n2-Your activity<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I clean them? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
It is recommended to clean them regularly depending on how you use them by removing them from your shoes and cleaning the surfaces with a soft damp cloth and a little soap. Let them dry in the open air for a few hours at room temperature after washing.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I dry them? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
After washing them or simply to leave them dried after use, remove them from your shoes or leave them a surface in the open air at room temperature. Never put them on a hot surface such as a heater or any other direct heat source. This could damage them definitely.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI feel discomfort in the middle of my foot in the arch area, what can I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
For some people who have never worn a custom insole, it may happen that they feel pressure at the arch. The arch is a sensitive part of the foot and as not each person has the same level of sensitivity. This can cause temporary discomfort. It\u2019s therefore recommended to wear your soles at a rate of hour per day and to progress an extra hour each day until the discomfort disappears and you can wear them as you see fit.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe top cover is a little discolored after a few weeks of use, is it normal? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
The covering materials used are of remarkably high quality. However, some people may have a sweating problem of the feet. Their foot sweat as acid and burns materials. This problem prematurely causes a deterioration in the color of the materials, which is normal but does not remove the functionality or performance of the insoles.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

What\u00a0is\u00a0the\u00a0product\u00a0warranty?\u00a0 CTEK soles are warranty 3 months against delaminating or cover peeling. In this case, a new pair will be shipped to you free of charge after verifications from us. What is the return or refund policy? No return and refund will be accepted in the\u00a0event of an error in the choice of sole model […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/cteksports.com\/en\/wp-json\/wp\/v2\/pages\/5425"}],"collection":[{"href":"https:\/\/cteksports.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cteksports.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cteksports.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cteksports.com\/en\/wp-json\/wp\/v2\/comments?post=5425"}],"version-history":[{"count":13,"href":"https:\/\/cteksports.com\/en\/wp-json\/wp\/v2\/pages\/5425\/revisions"}],"predecessor-version":[{"id":5560,"href":"https:\/\/cteksports.com\/en\/wp-json\/wp\/v2\/pages\/5425\/revisions\/5560"}],"wp:attachment":[{"href":"https:\/\/cteksports.com\/en\/wp-json\/wp\/v2\/media?parent=5425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}